Telecom Industry

Telecom Industry focus instruction corpse inletMIS (Management reading System) is a work which provides the necessary cultivation for managing an organization in an effectual manner. The learning generated by MIS is seeed to be the most important equipment of thrifty and the decisions do in communication channel. For an organization, MIS must pass water the guidelines, practices, procedures, standards, and policies. All these wee-wee to be followed throughout the development, maintenance, and usage of the institution. Multiple levels by the way atomic number 18 apply and viewed by the MIS. Owner is the user of the system who uses the present customer and the constitutive(prenominal) requirements and has the enough bud spring ups for funding the new pukes. By building the ownership it not only promotes the institutions pride but likewise helps in ensuring the accountability. Not unavoidably the reduction of the expenses is d wholeness by MIS. By ontogenesis the systems connoteingfully, using them correctly reduces the possibility of make erroneous decisions delinquent to inaccurately. The resources so-and-so be pinched by the decisions made erroneously. This might payoff adversely on the capital.telecommunication INDUSTRY- A Case StudyAircel is a JV of Gogo Communications locate in Malaysia and Apollo Hospitals of India. 74% stake be persistents to Maxis and the other 26% belongs to Apollo hospitals. Aircel is Indias 5th openhandedst supplier of GSM mobiles proceeds. .Its subscribers too atomic number 18 numerous they account for about 27.7 million as on the 31st of Oct 2009. By 2010 it is thinking of expanding its services throughout India. It has in any case sought permission for to provide for Long distance calls for twain depicted object and international users. The telecom dept has granted permission.ABS (Aircel business concern solutions) is a part of Aircel and it is an ISO 9000 dependent organisation. Its produc ts include enterprise solutions like Multiprotocol Label Switching Virtual head-to-head Networks (MPLS VPNs), Voice over Internet Protocol (VoIP) and Managed Video Services on wireless platform including WiMAX (www.aircel.com)Q1) Provide development across motley departmentsst openness in the paysheet and financial departmentsFor companies to be successful, it is circumstantial to manage data efficiently.Data was made avail adequate and entrywayes able to e preciseone. This included.* Payroll* Financial data* Customer tracking systems.Implementation of MIS indeed played a very(prenominal) crucial role at Aircel. Absence of proper MIS system would mean lack of proper accessibility of data at the nick prison term, this make head room leads to confusion and lack of proper sustenance of acquirable resources.In regularise to plan the budgets and operations and for making projections, data has to be retrieved continuously by the managers and the corporate executives. Leaders back accurately make decisions and access large data by storing the data in a single ass and manage it. As the managers and the employees got accustomed to the new learning curve for the prototypal year has to be expected. Training is needed for the executives for reading the results and learning to start out with the usage of the resources they had not used in past. Implementation in the HR function and its overall benefitsAircel selected SAP ERP which is a Payroll and HR parcel. It helped Aircel to get rid of unwanted /duplicate information across many locations. excessively it saved the HR personnel from making manual entries of data.Benefits of MIS in theatre of HR By Implementing the MIS through SAP ERP, HR functions be 33% quicker than standard approach Improvement in all line of products such as 60% of cost reduction in development, 50% cost and time saved for spending in lower project and 70% fewer in post go-live corrections. Risk Mitigation and adjudicate issues on time services. Ongoing dungeon from SAP is fully energetic for the user to access go-live it. Reduce Manual work and saves time. Decreased the Payroll touch on Cycle time from 15 days to 5 days. monitor the payroll and Generating Tax Declaration for employee is easier.8. Simple and roaring way of discourse finishing of employee leaves entitlement. effective implementation of MIS should be done by analysing and considering MIS ineluctably at tactical level and strategic levels. Tactical Level of MIS can be used in handleing yearbook report and yearly budget. In this case, the swan of long term Strategic level of MIS overly required to initiates the business plan. This implies that to get benefit of effective MIS, organization should consider the levels of MIS that argon to be used in organization and that should be analyse before implementing.Merger and Acquisition of company with other company, Developing conjunction introducing new products and services ar the bes t common example for developing and implementing MIS.Q2) Facilitate decision making at the three tiers of steeringMIS deals with process of collecting the information, processing, storing the information and transmitting relevant to the support the management operation. This shows the process and success of decision-making. Administrative process of organization highly depends on the decision making. Decision making is done with the available information and functions in the organization. prudish result cannot be found be stimulate of lack of information that leads unlikely to wear the optimal or desired result.The back bone for the systems of decision makingThis system is growth along with the development in Management culture System. MIS too supports decision making in both structured occupation environs and unstructured business environment at every strata of organization. MIS constitutes many things such as pack, computers, procedures, databases, interactive query facili ties and so on.Methods of Decision reservationAn MIS system must be developed in such a manner that it find outd immune deficiency syndrome in accomplishing organisational objectives listed here below.* Communication channels and mediums should be to a greater extent effective amongst employees* Send across critical data more efficiently and effectively* A comprehensive and constructive system should be made available for collecting, analysing and using the data.* A process of digitization has to be implemented which minimise the cost of labour oriented activities* Be able to strategise the organisations decision making process.There ar lot of MIS tools available which includes software, databases, computer hardware and specially designed support drills.The input given to any one of the mentioned Management nurture System is transformed into useful and related information that help to give results as reports or statements, try to make hereafter predictions based on the derive d information. Knowledge Base in the MIS can also be used as answer to queries which helps to take a token action/decision on what if scenario. Thus information given by Management Information Systems is accurate and unique which helps to give decision making.The immemorial aim of MIS is to make sure that information is capturely channelized to the right stack at workplace. That is called as Internal Decision Makers and External Decision Makers. And they are considered as good decision maker for running the organization. And this process is realised on time, reliable with good character reference information to the decision makers. It is essential to understand that managers are answerable for* The outcomes of the actual reports* The effect of the reports that are precede on certain(a) behaviour* Making a team which is long lasting and equally effective which can accomplish targets effectively and on time.* Equipping their respective teams with good managerial and leadership support.In the conventional management arrangement hirarchy for the flow of information is inthe following fashion straighten out Middle lowerIn a digitised environment the scenario is unalike it aids in effective communication simultaneously across the various levels. instanter managers are use and trust computerised systems.* They are Systems* Which process transactions* Which support the process of decision making* Which aid and store data regarding operations* skillful systema. Transaction Processing SystemTransaction Processing System is a collection of information, used to process the data at the time of transaction in database system. It is used to monitor the transaction political program such as predefined program for the output. For example, Electronic Payment is made to remove money from one account and added the same to the other or none at all, likewise transaction made in shopping, car rental, poker, slating reservation are also the examples of Transaction Pr ocessing System. If the transaction is failed or partially completed, it must be rolled back (undo the recent changes) by this Transaction Processing System. Other transaction monitoring functions like tie-up (two or more process competing for each other to release the resources in circular chain).b. Operation Information SystemOperation Information Systems is a group of system provides significant information for the day-to-day operation in the organization. The advantage of OIS is, it supports the real time delivery of information to the other application such as task allotted, start time and end time, time taken to complete the allotted tasks.This automated system leave alone modify a manager to make a conclusive estimate on a project given or task handled. He leave behind also be able to monitor an employees performance. Similarly an employee too entrust be able to highlight his performance at the time of annual appraisal or at the time of interim check.c. Decision post Sy stemIt is set of manual or computer based tools to support technological and managerial decision-making activities. Decision Support System is interactive software based helpful to make decision by formulate the alternatives, depth psychology the business models and impact of it, identify and solve the problem by selecting the appropriate option for implementation.This application aids many functions by collecting information likeAnalysis of cash flowForecasting at various levels and other relate informationInformation on the performance of a productAllocation of resourcesSales comparison etcAircel has to streamline all its information such as its financial information, data regarding its assets, legacy and other kinds of data. If this is in place, the DSS bequeath be able to assist in a whole approximately decision making process.d. skilled SystemExpert System is unreal Intelligence (AI) software which uses the knowledge base of human expertise for problem solving. Expert Syste m is based on quality of data and rules obtained and delegate from the human expert.Most common methods used to simulate the performance of Expert System are* Creating Knowledge Base uses information representation to acquire the (Subject Matter Expert) knowledge of the SME* Knowledge Engineering The information should be pull together via a rigorous questioning process. For Aircel, once everything is in place the Expert system allow for assist in addressing unresolved issues.The above mentioned systems are largely used in handling the data in an organization.MIS can be preserved and further developed either manually or via automated systems or by using both methodologies combination of both.It also performs other activities such as monitoring the information, distribution the information to the management, employees and customers.Effective implementation of MIS results in Meeting the blood line Goals and Objectives, Supports the delivery of the product and services. Easy to ac cess and use at level of organization. Significant use of the strategy used for handling risk to assist the management in execute polishs..Q3 Serve as efficient means for managing business process barter ProcessA business process or a methodology of business is the gathering concerned, channelized activities to last contour either a service or a product. Also it can be said as a group of activities clearly spread across time and people with a start and an end. Here the materials to be used and what would be the successive outputs are clearly defined. The very start of a process of business is usual the wants of customer and it ends at a point of customer satisfaction. In order to complete such a process organisations rely on sources of information which may be external or internal. It may be noted that business processes are created to add value to a customer. The result of an excellent business process is enhanced effectiveness (to the customer and the way of doing business) with a reduction operating costs monitor Till accompaniment the various MIS systems have were not able satisfy the requirements of an individual making decision entirely. These are in terms of* Decision making under stress/pressure* Tracking competition* Taking into consideration organisational information that has a different view point.In order to be able to react quickly to changes that take place on the market, organisations need management information systems that would make it possible to carry out different cause and effect analyses of organisations themselves and their environments (Power, 2001). accord to (Kalakota, Robinson Business Intelligence (BI) systems provide a marriage proposal that faces needs of contemporary organisations. Main tasks that are to be faced by the BI systems include intelligent exploration, integration, aggregation and a multidimensional abstract of data originating from various information resources. Systems of a BI standard integrate data fro m internal information systems of an organisation and they integrate data climax from the particular environment e.g. statistics, financial and investment portals and miscellaneous databases. Such systems are meant to provide adequate and reliable up-to-date information on different aspects of enterprise activities. (Kalakota, Robinson, 1999 Liautaud, Hammond, 2002 Moss, Alert, 2003)The primary results of the research say that the BI systems have a major role in showing and infusing both enhancements in mathematical product and transparency in cascading knowledge. Also they make sure that business* monitoring device the profitability* Scrutinize expenditures* Gauge the environments and atmosphere of corporates* Investigate upon irregularities and instances of fraud.The upcoming long time have had many discussions regarding problems in BI .These include the approaches of OLAP. Though problems are discussed in detail talks regarding the actual proper implementation of BI are yet to materialize. There are no proper guidelines or information regarding proper implementation of BI. Organisations are in the process of purpose out efficient methods of creating and handling BI themselves. All in an environment of rampant change,growth and increase in the competitiveness amongst business. Businesses in general are treading the path of disaggregation.How its implementation is effectiveImplementation of Business Intelligence is effective and it is analyzed from different perspectives. Decision Makers of the organization mainly associate with Business Intelligence for implementing organizational specific methodology and philosophy. Here, BI systems are panorama to be the solution, essential for recording information into data by analyzing including account with the consolidated data. Information is transferred into knowledge by Data Drilling and finally knowledge transferred to Decision to improve competitiveness. (Refer Fig.2)It is said that the Value of BI for bu siness is predominantly expressed in the fact that such systems cast some light on information that may serve as the grounding for carrying out fundamental changes in a particular enterprise, i.e. establishing new cooperation, acquiring new customers, creating new markets, offering products to customers (Chaudhary, 2004 Olszak, Ziemba, 2004 Reinschmidt, Francoise, 2002).Source own elaboration.The four critical facets of Risk management are1. Operational procedures2. Management and Employees3. Practices or strategies4. Feedback mechanisms and devices use Management Information System, information management are available for both planning and decision making with respect to the technology.Technology also enhances the grasp for incorrect and inaccurate information being reported out which as a result cause wrong decision making due to lack to data, unclear/missing data.Since data is extracted from many financial system and transaction system, there should be apt control processes or functions have to be setup to make sure the data is accurate and appropriate. restrict must ensure that systems on small computer like microcomputers which have well defined processing controls are as good as traditionally larger mainframe computers.It has become mandatory to set up an individual framework with effective fundamental principles like identifying risk, establishing controls and providing a review of MIS that is good and mentoring systems across the organization. OCC gives full support to putting these concepts from penning them to enhancing the usefulness communication throughout the organization. OCC recommended the organization to follow the fundamental principles such as appropriate Internal Controls, Operating Procedures and Safeguards and Audit Coverage.Aircel has chosen an MIS system that will provide the best results for its organisation. While conferring upon an MIS Aircel has done a cost analysis. According to it an MIS should bring a good return on the in vestment made and additional costs should not be incurred for implementation of such a system. For the success of an MIS there should be* Deft planning* Good foresting* well-timed reporting and evaluation.If the entire above are adhered to then an organisation will be able to make proper decisions. If information is stacked appropriately then the flow of information will be easier and efficient which will enable an organisation to make effective value add decisions.oer all benefits of MIS implementation at AircelAccording to Gary BI differs from MIS (i.e. DSS, EIS, and ES) in inaugural of all, their wider thematic range, multivariate Analysis, semi-structured data originating from different sources and multidimensional data notification (Gray, 2003).Olszak and Ziemba say that BI may support decision make on all levels of management regardless of the level of their structuralisation (Olszak, Ziemba, 2003).On the Strategic Level, backdrop the Objectives precisely and following t he established objectives is piano in BI. Using BI, it is easy to perform different comparative reports such as Comprehensive results, the viability of certain offers, successfulness of the various distribution startegis and channels alongside implementation of and predicting the results for the prox based on assumptions made.ConclusionImplementation MIS in organization is very essential. This can be found by the following benefits.To improve the quality of an administrative process in an organization can be determine by their proven practices. MIS is User-friendly window based system performing Time management, Resource Management by generating tickler/alert, online appointment Scheduling, Clear, crack and faster record access which includes real time updation. MIS is easy to access through internet and Availability and reliability of Access and Crisis line information to service provider. Information analysis, Data Gathering, Report and Performance Monitoring. Usage of MIS app lication results in greater accountability such as improve the bar at Client, program and system levels. MIS have built-in quality and meekness controls to give quality. MIS can able to replace multiple applications such as old software, billing system, having inefficient client data and software which are considers as very old, non-user friendly, inapt to the organization. Handling single application is easier than maintaining untold old application.References* Maniac , Management information system The centre of management decision making, available at http//www.helium.com/items/242575-management-information-system-the-center-of-management-decision-making, accessed on March 20th 2010.* anon (2005), COREinternational Inc, available at http//www.coreinternational.com/threeTierManagement.htm, accessed on March 15th 2010.* Stair, Reynolds, Principles of Management Information Systems A managerial Approach, 7th edition* P. Kishore Kumar, 2006, Information Decision Making, available at http//www.indianmba.com/Faculty_Column/FC307/fc307.html* Kotler, Philip Keller, Kevin Lane (2006). Marketing Management (12 ed.). Pearson Education.* OBrien, J (1999). Management Information Systems Managing Information Technology in the Internetworked Enterprise. Boston Irwin McGraw-Hill.* Comptrollers Handbook 3 Management Information Systems* James Reason (1990). Human Error. Ashgate. ISBN 1840141042.* Daniel Kahneman, Amos Tversky (2000). Choice, Values, Frames. The Cambridge University* Charles H. Kepner, Benjamin B. Tregoe (1965). The Rational passenger car A Systematic Approach to Problem Solving and Decision-Making. McGraw-Hill, June 1965* Blackhart, G. C., Kline, J. P. (2005). Individual differences in anterior EEG asymmetry between high and low antisubmarine individuals during a rumination/distraction task. Personality and Individual Differences, 39, 427-437.* Drake, R. A. (1993). Processing cogent arguments 2. Discounting of truth and relevance as a function of ag reement and manipulated activation asymmetry. Journal of Research in Personality, 27, 184-196.* Chua, E. F., Rand-Giovannetti, E., Schacter, D. L., Albert, M., Sperling, R. A. (2004). Dissociating confidence and accuracy Functional magnetic resonance imaging shows origins of the subjective memory experience. Journal of Cognitive Neuroscience, 16, 1131-1142.* Isabel Briggs MyersMyers, I. (1962) demonstration to Type A description of the theory and applications of the Myers-Briggs type indicator, Consulting Psychologists Press, Palo Alto Ca., 1962.